Last updated: October 23, 2026
30-day returns
We accept returns of unused equipment and parts within 30 days of delivery. Items must be in their original condition and packaging, with all accessories, manuals and parts included.
Restocking fee
Returns made because you changed your mind or ordered the wrong item are subject to a 15% restocking fee. No restocking fee applies if the item arrived damaged, defective or was not what you ordered.
How to start a return
- Contact us at contact@plowplus.shop or +1 386-222-2747 with your order number and the reason for the return.
- We will confirm whether the item is eligible and send you return instructions.
- Items sent back without first contacting us will not be accepted.
Items that cannot be returned
- Equipment that has been used, assembled, fueled or operated
- Items damaged through misuse or improper installation
- Custom or special-order items
Damaged or defective items
If your item arrives damaged or defective, contact us as soon as possible with photos so we can arrange a replacement, repair or refund. New equipment is also covered by the manufacturer’s warranty.
Refunds
Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to your original payment method, minus any applicable restocking fee. Please allow a few business days for your bank or card issuer to process the refund.
Exchanges
If you need a different item, contact us and we will help you return the original and place a new order.